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Terms and Conditions

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. Dr.VeryWell may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and Dr.VeryWell has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by  Dr.VeryWell in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify  Dr.VeryWell of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

Returns

Your satisfaction is our #1 priority. Our 100% money back guarantee lasts 30 days and covers defective items through no fault of your own, wrong items shipped, and items that are not as described. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable or consumable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the warehouse. Dr.VeryWell is unable to accept returns without prior authorization or returns that didn't use our return shipping label or were shipped to a wrong address. Returned products must be received by Dr.VeryWell within 10 days after authorization or before the 30 day policy expires.

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after purchase

Refunds (if applicable)

You must email us at [email protected], and complete your return to get a refund. For security reasons, you must email us from your email address associated with your order or provide your receipt to get a refund. Provide your name, address, phone # and payment email address and reason for return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. Estimated refund timing for eligible returns is within 7 business days of receiving the item. Once refunded, it will take from 5-10 working days until it reflects on your account depending on your bank. If you don't see it on your account after 10 days, you may contact your bank directly as we have no control over the process.

Final sale and nonreturnable items: Intangible goods such as digital content, extended warranty, custom orders, opened consumable items including items with (built-in) batteries, cleaning agents, completed services.  

If you are approved, then your refund will be processed, and a credit, less processing and handling will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for any fees charged by the payment processor unless you received defective or wrong item due to Dr.VeryWell error. If you file a claim with your credit card company or Paypal without fist contacting us for a refund, you will not be eligible for a refund until you withdraw your claim and cover the dispute fee that we may incur, and complete your return as stated previously.

Full Refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below. In order to be eligible for a full refund, you must provide pictures or videos of the wrong items shipped, or the damage or defect along with a clear description of the problem within 10 days after the product is received. We will strive the best to make it right. As soon as evidence verified by us, reshipment or refund can be arranged within two to three business days.

You return

  • Defective items through no fault of your own.
  • Wrong items shipped.
  • Items that did not match what was shown or described on the Site.
  • You receive

    100% of the item’s purchase price AND free return shipping label

    Partial refunds

    If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below.

    You return

    • Unopened items you rejected and sent back through the original courier in the original condition as shipped.
    • Undeliverable packages due to invalid shipping addresses. 

    You receive

    100% of the item’s purchase price, less any shipping and handling costs and payment processing fee(s). If you return your item with our return shipping label, the shipping fee will be deducted from the item's purchase price. 

    You may not receive any refund for the items listed below. 

    You return

    • Non-defective items that are returned unopened and outside of the return policy period
    • Non-defective items that are returned unopened and not covered by our full or partial refund policy*
    • Non-defective items that were used or returned opened.
    • Non-defective special orders or custom-built items.
    • Opened non-defective personal hygiene products or apparels that were not used and returned in original condition.
    • Lost items in transit unless it was returned with our return shipping label and lost through no fault of your own
    • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Dr.VeryWell error.
    • Physical user damage
    • Unauthorized items

    You receive

    None. Rejected items will be disposed.

    *We may approve a return on non-defective items that were unused and unopened and within the return policy period, and you may receive up to 75% of the item’s purchase price on a case-by-case basis at our discretion. You are responsible for any fees associated with returns to cover the costs of any return shipping, payment processing, disposal, or restocking.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. There is a Shipping and handling fee for exchanges, wrong sizes, mistakes with order, or cancellations that have already shipped. If you need to exchange it for the same item, send us an email at [email protected]

    Cancellation

    We are unable to cancel orders and issue refunds once the packaging and shipping process have started. However, if you contact us within a few minutes after making the order, we may be able to cancel your order and refund your money! Note that you will be responsible for any fees charged by the payment processor unless it was cancelled due to Dr.VeryWell error. To cancel your order, send us an email at [email protected] quickly after your purchase. If you are approved, then your refund will be processed, less a payment processing fee, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

    Product Warranties

    We offer protection from breakdowns & malfunctions, like broken buttons or screens only for electronics. No deductibles or hidden fees, covers 100% parts and labor. Accidental damages(both accidents and normal malfunctions) are not covered. Items that are accidentally damaged are not covered - such as liquid damage, or cracked parts.

    File a claim online by emailing us at [email protected] Have your receipt and covered item with you. Many claims are approved within 2-3 business days. In other cases, a specialist will guide you through next steps.

    Electric Massager Warranty: The DrVeryWell Massager comes with a 120 day Manufacturer Warranty. A 2-year extended warranty provided by Dr.VeryWell may be purchased. For a 2 year extended warranty, we’ll repair your item. If we can’t repair it, we’ll send you a replacement or reimburse you for one. We'll provide free shipping to and from our repair depot in the US.  

    Protection Plan must be bought within 30 days of item purchase. Accessories and parts that are meant to be replaced by the consumer, such as batteries. Items used commercially are not covered.

    Referral Program

    Your invitation can be sent through email or social media platforms and should only be shared with friends & family who you genuinely believe would be interested. Discounts have no cash value and can only be applied towards the purchase only at drverywell.com. Not valid on prior purchases. Discounts may expire 30-60 days from the day you send them. Cannot be combined with any discount code, coupon, bundle, or other offer, unless otherwise expressly stated in the terms of an offer. Improper use or redemption constitutes fraud.